Official grievance channel

Northwestern Water & Sanitation Company

Report a water, sanitation, labour or conduct issue in minutes. You get a reference number straight away and can track it all the way to resolution.

1. 1Choose register or follow up
2. 2Tell us your area and category
3. 3Describe the issue
4. 4Receive your reference number
5. 5Track progress anytime

Also available on WhatsApp — message our official number to file the same grievance.